Encore

If you want to book live music or have made a booking, you'll find answers to your questions right here.

For Customers

How to find the right musicians on Encore.

How Encore works

At Encore, we take privacy and security very seriously.

Why do you need my contact details before I can book a musician?

How much does it cost to book a musician through Encore?

The Encore Guide to Booking a Musician

How to find musicians on Encore

How to book a musician directly

If you've only just found us and are curious what t is we do, read on.

What is Encore?

How to make a shortlist

How to message a musician

How to publish an enquiry and find the right musicians on Encore.

How to submit an enquiry to find musicians on Encore

How to ensure everything goes smoothly with your musician on the day.

10 Top Tips for a Successful Music Booking

If you would like to chat to a musician on the phone before you book them, here's how to do it.

How to call a musician before making a booking

Booking a Musician

If you are a customer looking to cancel a booking, here are our cancellation terms.

Am I entitled to a refund if I cancel the booking with my musician?

If you are a customer looking to learn more about our cancellation policy, look no further!

Customer Cancellation Policy

What is an Enquiry Reference?

What happens if my musician cancels the booking?

Managing your Booking

How can I change my card details before my final payment is due?

Can I pay the full amount for my music booking upfront?

Everything you need to know about our early bird discount offer.

Early bird discount terms for Encore customers

All about our booking protection service.

What are Basic protection and Encore Cover?

Here are all the payment options available to our customers.

How can I pay a musician on Encore?

We take the privacy and security of our customers very seriously.

How can I be sure my payment details are secure if I book a musician on Encore?

If you have paid for your booking, here is where you can find your invoice.

How to find your invoice as an Encore customer

Can't pay by card or bank transfer? We have the solution!

How to pay your musician using an offline payment method

If you've found a musician you want to book, here are the steps to follow.

How to send a Booking request and pay your artist

How do payments work on Encore?

Paying your Musicians

Find answers and get help from Intercom Support and Community Experts

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