In the event that you need to cancel your booking, the conditions of the Encore Cancellation Policy apply. You can read the full details at the below links:
To cancel or postpone your booking, simply click on the Cancel/Postpone button on your booking page.
Your booking is then placed in our cancellation queue, and it will be processed by a member of our team within 2-3 business days. If any refund is owed, a member or our team will be in touch to confirm.