An Enquiry Reference allows you to switch between your open Encore enquiries. You can think of them like unique passwords for each enquiry.
Where can I find my Enquiry Reference for a particular enquiry?
You can find your Enquiry Reference in the first email you receive from Encore, sent to you immediately after you submit your enquiry.
Look for the subject line: "Thank you for your enquiry..."
In the body of this email, you'll find a 10 digit code: this is your Enquiry Reference. Save this code, or write it down somewhere safe. You can use your Enquiry Reference to access any of your open Encore enquiries.
Example of a General Enquiry email:
Example of a Direct Enquiry email:
