On Encore, cancellations are extremely rare.
But in some situations, like extreme weather conditions, bereavement or illness, circumstances may arise that mean your musician is unable to carry out the booking.
Don't worry though, if you've paid by card you'll be entitled to one of Encore's two protection policies.
Basic protection (free)
Basic protection is applied to all bookings on Encore which are paid for by card or bank transfer. This entitles you to a full refund in the unlikely event of a musician cancellation. If you need a replacement musician you'll need to submit another enquiry on Encore.
If guaranteeing a replacement act is important for you, you'll want to consider Encore Cover.
Encore Cover (recommended)
Encore Cover is an optional service package we offer to all bookings using a card payment method. It applies for scenarios where the musician can’t carry out the booking. It includes:
- Instant support: out of hours phone support from your dedicated Customer Service team, to make sure you have total peace of mind
- Replacement guarantee: if an artist cancels, we'll find a replacement artist of an equal or better standard so you can relax knowing the show will go on
- We'll cover the cost: if the replacement act is more expensive, we'll cover the difference up to 10% of the value of the booking
- Enhanced refund: get your full refund + £100 cash-back*
Due to the increased resources needed to provide this service, we charge a small fee for Encore Cover. However, if you are booking music for an important occasion, we recommend you purchase this option to ensure your booking has the maximum level of cover we can provide.
*Please note that cash-back does not apply in the rare case of a Force Majeure cancellation
What if I need to cancel?
If you need to cancel your booking, please click the Cancel/Postpone button on your booking page, and our customer service team will be in touch to help.