Taking real time off, now and then, is a vital part of protecting your mental health. So we’ve built a new tool for you: Holiday Mode 🏖
When you switch on Holiday Mode:
- we will automatically tell customers that you may not respond until your return date ✅
- you can write a personalised auto-response ✅
- you won’t receive SMS messages from us while you’re away ❎
- your average response time to customers won’t be affected ❎
To switch on Holiday Mode, click your name in the top right corner of any Encore page, toggle it on for one or more profiles and set your return date. Holiday Mode automatically stops on your return date.
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What the customer sees if they ask you for a quote while you have Holiday Mode on:
You’ll still receive Encore app notifications or emails, so you can either check these from time to time or, if you’d prefer, switch all notifications off in your phone’s settings to completely disconnect!
Note: Holiday Mode is for short breaks. If you aren’t going to be active on Encore for longer than a couple of weeks, you should unpublish the profile in your Settings. In Settings, find the ‘Live’ toggle by clicking your profile name and then Deactivate so customers temporarily can’t find you by searching on Encore. Customers can’t wait a month for a quote! 😅