In these unprecedented times, we understand that the future of events is a little uncertain. We remain open and are here to help.
We have a dedicated support team in place to personally assist with your bookings while our sales team continue to help those planning current and future events.
Navigating this page:
- New Customers
- Existing Bookings
- Virtual Performances
- Innovation during Covid-19
- New Customers
We have launched a new bookings policy (in place since 30th March) which allows you to book with complete flexibility.
Our dedicated booking specialists are also fully available to help you find the perfect musicians for your event.
How does our new policy work?
- During the COVID-19 pandemic, all deposits have been lowered to 30% (from 35%).
- In the event that your date needs to change due to coronavirus we offer free date changes on your booking.
- If your new date isn’t available with the musician, you will not lose any money on the booking and will receive full credit to the value of the amount you have paid. This can be used towards any future booking with Encore.
- At Encore we cover the costs which allows you to book again with the credit, but ensures that our musicians can retain their deposit at this tricky time.
- If you have paid the full fee at the point of cancellation, you will receive credit to the value of the deposit you paid. The remainder payment can be made as a direct refund to you.
- Existing Bookings
If you need to cancel or postpone a booking, you can alert us to your request via the 'cancel/postpone' button on your enquiry page at any time and our helpful and friendly team will be able to help you.
What our customers have said about our dedicated support team:
'Jac and I would like to express our sincere thanks to you, Encore and the band for your assistance & support in making this change stress free during such challenging times.'
Thank you so much for all your time and understanding since we first corresponded with you. I would have no hesitation in recommending you to everyone I know.
Kindest regards,
Steph
‘Thank you, you've been very helpful! The entire team has been very helpful through this.’
- Virtual Performances
Our musicians have enjoyed virtually joining celebrations from anniversaries to Birthday parties with streamed live performances during lockdown.
Enquire about a performance by making an enquiry with us: https://encoremusicians.com/?enquiry=new
“Our daughter danced so much she went to sleep when we finished. It went really well and the sound was very good. Thank you, Encore for making this happen during lockdown!” 21st Birthday Party customer
- Innovation During Covid-19
Personalised Music Messages
We have built a service where you can book a personalised musical message from an Encore musician for a friend or loved one.
The service is spreading joy far and wide, raising money for NHS charities and helping our musicians earn money during lockdown.
“2 weeks ago I had zero income and now I’m making about £90 a day which is helping me support my family” Sam Burkey, Encore Musician
Visit our Personalised Music Messages page: https://musicmessages.encoremusicians.com/
Remote Music Teaching
We’ve partnered with Practice Pal to build a new app to help music teachers across the country keep teaching through these challenging times. Our unique online video tool raises the bar for safeguarding and audio quality in remote music lessons, and is already used by a number of music teachers in schools across the country.
You can learn more about our Lesson and Practice apps on our partner’s website here: https://practicepalmusic.com/