Updated: Friday 20 March 2020
During the COVID-19 pandemic, we’ll be updating this page with all the information you need to know about your Encore bookings.
As a team at Encore Musicians, we're fully committed to helping you with your Encore bookings. Our small team of 11 are working around the clock to support our musicians in any way we can.
Should I cancel my bookings?
Several customers and musicians have opted to cancel bookings in light of government advice on social distancing*. We fully understand and support that decision.
What is the specific guidance the government has given so far?
As of Monday 16 March, the government is recommending that everyone adopts a policy of social distancing. Here is a quote from the most relevant section of their documentation:
"Avoid large gatherings, and gatherings in smaller public spaces such as pubs, cinemas, restaurants, theatres, bars, clubs
Avoid gatherings with friends and family. Keep in touch using remote technology such as phone, internet, and social media"
What happens if my booking is cancelled?
If your booking is cancelled as a result of coronavirus, we will be treating this as a Force Majeure cancellation. If you have been booked via Encore Pay, we will do all we can to protect your deposit and will aim to help the client move the date of the booking.
While we will do our best help you retain your deposit, the latest CMA Coronavirus report leans towards the customer being entitled to a full refund if requested, unless you can prove that you have already incurred costs for the booking.
Take a look at the CMA report here: https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds
If you agreed to receive payment for your booking outside of the Encore platform (e.g. cash or BACS), our cancellation terms do not apply and we can’t guarantee you will receive a deposit. However, we will put you in touch with the client and offer advice to both sides on how to proceed, with the aim of rescheduling the booking.
What does the coronavirus mean for the live music industry?
Though we are still in the early stages of the pandemic, it’s looking like musicians who rely on live performance as their primary source of income will need to consider supplementing it by other means in future.
We recommend you begin to consider ways you can offer your musical services remotely, such as Skype lessons, remote session recording, or live streaming concerts. We will be offering further advice on this area shortly.
In the meantime, we recommend looking at:
- The ISM’s COVID-19 advice
- MUSIC x CORONA: a daily newsletter focusing on how the music industry is adapting to the virus
How can I reach you?
We hope you’ll find these FAQs helpful in understanding your options relating to your booking.
If you’d like to request a postponement or cancellation, the best way to do this is to email us at firstname.lastname@example.org.
We will be processing all of these requests by prioritising the events closest in date and we endeavour to resolve all bookings for the next 2 weeks before 20th March, before moving to assist all bookings taking place before 30th April.
Need to speak to us?
Please note we’re experiencing a high volume of calls at the moment and our phone lines are currently at full capacity with client calls, but if you urgently need to speak to someone, please email email@example.com with a time that would work for you and we’ll do our best to get back to you.