You can now add attachments to your messages to clients!
How it works
- To send an attachment, reply directly to an Encore message email notification (from your email inbox, e.g. Gmail) and attach a file.
- If you send an attachment to a client who hasn't booked you yet, one of our team members will quickly review it to make sure it doesn't contain sensitive information (e.g. contact details or URLs), before releasing it to the client.
- If you're messaging a client who's already booked you, we won't check the attachment.
Can I add attachments through the site or app?
This isn't currently possible but we plan to support adding attachments on-site and in the app in the near future.
How to send files larger than 10MB
Like Gmail and other messaging services we have a limit of the size of file which can be sent through Encore messages. To send a file to a client which is larger than 10MB, we recommend using a file transfer site like WeTransfer or Dropbox and sending the client the download link via Encore messages.
Your message may show as 'queued' for a short time while we'll check that the link is safe for the client to open. Once checked, we'll release the message onto the client for them to open.
Attaching videos
When speaking with a customer, you’ll often need to direct them to a particular video on your profile.
But what if the customer can't find your profile or gets lost on their way to your videos section?
No longer! You can now send your video as a Message Attachment.
All you need to do is click the 📎 icon in the message box when talking to a customer and you’ll be able to attach any video from your profile.
Sounds easy? That’s because it is. 👌
