On Encore, you receive a direct enquiry when someone clicks 'Check Availability' on your profile.
In this article, we'll explore:
What the customer sees
1. When a customer is on your profile they click the 'Check availability' button to begin making a direct enquiry.
2. They are then taken through a form where we ask for the details of their enquiry, including the date, time, location, event type and more.
How musicians respond
When you receive a direct enquiry, you will instantly receive an email alert, a text alert and an app alert (if you've downloaded the app). You then have 48 hours to respond before the enquiry is automatically closed and the Encore team helps the customer find an alternative act. This should give you enough time to get back to the customer even if you are in the studio at the time.
You'll also have a new pending application appear on your Applications dashboard.
Once you've received the enquiry, click Respond. You now have 3 options:
Quick yes
If you are busy, the Quick yes response gives you the chance to say to the customer that you are interested and that you will provide a quote shortly. Below is an example of what the customer sees.
Decline
If you are unavailable, select Decline and add a message as a courtesy to the customer explaining why you can't make the gig.
Send quote
If you're ready to quote, select this option to send the customer a quote and a cover note message (as you would with a job from the Jobs dashboard).
From this point onwards the job is like any other - you can message the customer, request a call and get booked as usual.
