Most jobs on Encore are booked through our secure online payment system, Encore Pay. (Learn about how payment works for Encore Pay jobs here.) However, sometimes clients may not have access to a bank card in order to pay with this method. In these cases, they have the option of arranging payment with the musician via another method (usually cash or BACS).
Note: it is entirely at the discretion of the musician whether they accept the booking once the client has made it known that they can't pay securely via Encore Pay.
When do I decide to accept a booking which will not use Encore Pay?
When you receive a booking request you will see a notification explaining that the client has decided to make the booking payment outside of Encore Pay. By clicking the checkbox labelled "I understand this booking will not use Encore Pay" you agree to take responsibility for ensuring you receive your payment on time.
How will I be paid?
While with Encore Pay jobs, payment is automatically sent to the musician 48 hours after the event, outside of Encore Pay it is the musician's responsibility to ensure the payment is collected. This will mean liaising with the client before the event day to decide upon the method of transaction (whether that be cash, cheque, or bank transfer) and when you would like to be paid (typically this is on the day).
As our cancellation policy can't be enforced when we don't process the payment, we recommend including your own cancellation policy when invoicing the client for your non-Encore Pay booking.
How does the Service fee work?
Encore will invoice the musician for the 20% Service fee—this invoice must be paid by the due date outlined. Failure to do so may result in suspension from the platform.
How do deposits work?
While musicians who accept Encore Pay jobs automatically receive a 15% deposit before the day of the gig, any deposits for non-Encore Pay jobs need to be agreed privately with the client and will be paid outside of the Encore platform.