If you need to speak to a musician over the phone prior to making a booking, you can send them a call request on your Enquiry Page. This sends the musician a message asking them to call you over the platform at a time that suits you. To send a call request:
- Click "Request call".
- Fill in the call request form including your contact number, the time when you'd like the musician to call you, and a brief message letting the musician know what the purpose of the call will be. Then click "Send call request".
- The musician should reply confirming whether or not they are available for a call at that time.
- All Encore musicians are advised to send a message to clients after a call confirming what was discussed so that both parties have a record in writing.
Once you're satisfied that you've confirmed arrangements with the musician, you'll need to send them a booking request by clicking the "Book now" on their application card. Read more about booking requests here.