In our Terms we ask all our musicians to refrain from directing clients off the platform using contact details or URLs as this undermines our business model and reduces the security of the site.
Our top priority is to win gigs for our musicians. We pay to acquire customers on Encore and we have a full-time sales team who are speaking with clients every day to help get bookings over the line.
The platform is free to use, so the only way we recover these marketing and support costs is through the Service fee we collect when we help you win a booking. We're all musicians ourselves in the Encore office and we're genuinely invested in building the best possible platform for musicians in the UK - but if bookings go off-platform we can't do this.
For this reason, sending contact details or directing customers to other websites can result in a permanent ban from the platform.
By taking work through the Encore platform you also benefit from:
- a secure record of all communication with the client should a dispute arise
- guaranteed deposits on every booking
- guaranteed payment after gigs
- a watertight cancellation policy
- automatic invoicing and payment analytics
- a dedicated member of the Encore team to liaise with clients (available for group bookings)
- automatic review gathering after bookings
- increased Encore rankings as you get more bookings
Learn more about the benefits of using Encore and why we have a Service fee here.
How do I message or call a client?
Once you have applied for a job, the clients make the first move. If they send you a message, call request, booking request, or they shortlist you, you'll be able to respond directly to them. You can arrange a phone call by asking your client to click the “Call” button next to your application. This will send you a call request which you can accept through your Encore account.
Once you have accepted a booking request, you'll be able to communicate freely with the client, sending links or contact details as necessary. Learn more about contacting clients here.
What if I want to send my client a link to media or information which isn’t on my profile?
To maximise your chances of winning bookings on Encore, we’d recommend adding as much information as possible to your profile (e.g. all YouTube videos and info from your personal website). You can also integrate Instagram as an embedded gallery in your profile.