Encore invests a significant amount of resources in advertising to attract a constant stream of enquiries and provide a platform for musicians like yourself to connect with customers.
We have a dedicated team that provides support, a sales team that helps move enquiries forward, and a tech team that constantly works to improve our platform (and lots more!).
When bookings are taken off-site, all of this hard work is bypassed and it undermines the platform we've all worked so hard to build.
These rules are in place to ensure we can continue improving the service and bringing you more gigs.
This policy isn't unique to us, it's standard across various marketplaces, from eBay and Airbnb to online tutoring platforms.
This ensures a fair, secure, and trustworthy marketplace for everyone involved.
Struggling with Encore Messenger? Here are some features you should know about:
- Our Customers can call you instantly through the platform
Just ask them to click their ‘Call’ button next to your quote. Find out how Instant Phone Calls work here: Go to guide - You can embed your entire Instagram profile within your Encore profile
This is useful if our customers want to see more content from you. Find out how to connect your Instagram profile here: Go to guide - Attach videos and audio in Encore Messenger
You can now send any video or audio clip from your profile to our customers using the paperclip icon in Encore Messenger. You can even change a video on your profile to Unlisted (Private), so only the customers that you send it to can watch it. Find out how to send attachments here: Go to guide
Want to know more?
Take a moment to complete Module 5 - 'Payment and T&Cs' from our Academy. (Completing the full Academy will also give your profile a huge boost in customer searches).
Please be aware that repeated failure to adhere to our terms and conditions can lead to suspension or even a ban from our platform.
We're here to support you every step of the way, so if you have any questions or need further clarification, please don't hesitate to reach out!